Privacy Policy

Last Updated: May 04, 2026

Our Commitment to Your Privacy
Holmes & Thayer, LLC/ Dba Engel & Völkers Lake Placid Real Estate is an independently owned and operated franchise of Engel & Völkers. We are committed to protecting your privacy and handling your personal information with transparency, care, and discretion.

This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, including lakeplacidvacationhomes.com, and when you engage with our real estate and vacation rental services.

Information We Collect
We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Mailing or billing address
  • Reservation and stay details
  • Communication history (emails, inquiries, messages)

We may also automatically collect certain technical data when you visit our website, such as your IP address, browser type, device information, and browsing behavior.

How We Use Your Information
We use your information to provide a seamless and personalized experience, including:

  • Managing vacation rental reservations
  • Responding to inquiries and providing customer support
  • Sending booking confirmations and check-in details
  • Communicating updates related to your stay or transaction
  • Sharing relevant marketing communications (you may opt out at any time)
  • Improving our website, services, and overall user experience

Third-Party Booking Platforms
Reservations may be made through third-party platforms such as Airbnb and VRBO.

Information collected through these platforms is subject to their respective privacy policies. We use this information solely to manage reservations, communicate with guests, and deliver our services.

Payments
All payment transactions are processed securely through trusted third-party merchant service providers.
For your protection, we do not store full credit card information on our local systems.

Sharing of Information
We respect your privacy and do not sell your personal information.

We may share your information only as necessary to operate our business and deliver services, including with:

  • The Engel & Völkers global network and affiliated entities
  • Vacation rental software platforms (such as Inhabit, LiveRez Ignite, Streamline)
  • Website and technology providers (such as LiveRez Ignite, Bizcor)
  • Payment processors and financial service providers
  • Trusted service providers supporting operations

All such parties are expected to handle your information securely and responsibly.

Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and support marketing efforts.

These technologies may collect information about how you interact with our website, including pages visited and engagement activity.

You may adjust your browser settings to disable cookies; however, some features of the site may not function properly as a result.

Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

While we take data security seriously, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Data Retention
We retain personal information only as long as necessary to:

  • Provide our services
  • Fulfill legal and accounting obligations
  • Resolve disputes

When no longer required, information is securely deleted or anonymized.

Your Choices
You have control over your information.

You may opt out of marketing communications at any time using the unsubscribe link in our emails
Depending on your location, you may request access to, correction of, or deletion of your personal data

To make a request, please contact us directly.

Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated revision date.

Engel & Völkers Privacy Policy
For additional information on how personal data is handled across the Engel & Völkers network, please review:

[Engel & Völkers Privacy Policy]

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:

Engel & Völkers Lake Placid Real Estate

2297 Saranac Ave, Lake Placid, NY 12946
[email protected]
[email protected]
518-523-4404