COVID-19 Travel Updates
NEW YORK STATE TRAVEL ADVISORY - Please see COVID-19 Travel Advisory for the most up-to-date travel information. New rules Governor Andrew M. Cuomo that took effect Friday 13th, 2020 at 10 PM for Restaurants, Bars, Gyms and Gatherings being limited to no more than 10 people at Private Residences.
May 27, 2020
To Our Lake Placid/Adirondack Family:
We are excited to welcome you back to the Adirondacks. We stand ready to serve you during these unprecedented times in the best way we know how: with the same level of excellent customer service and hospitality you have grown accustomed to. At Engel & Völkers the safety and health of our guests, property owners, employees and community is our number one priority right now. To help protect against the spread of coronavirus (COVID-19), we have prepared some information in advance of your trip to help you plan ahead, be prepared, make informed decisions and feel comfortable with your stay.
New York State Regulations
In New York State, Real Estate and Rentals is scheduled in Phase 2 of Governor Cuomo’s plan for reopening which could be as early as May 29, 2020. We have received general opening guidance from the New York State Association of Realtors and have implemented a recommended company plan for COVID-19 Exposure Prevention, Preparedness and Response. Industry specific guidance has not yet been provided by New York State. As we reopen our doors, our promise to you remains the same: a hospitable, comfortable, beautiful and relaxing stay for you and your loved ones. Additionally, to best serve you during your visit, we have adjusted our operations in accordance with New York State and local guidelines along with recommendations from the CDC, EPA, World Health Organization, NYSAR, VRMA and VRHP.
On May 15, 2020 the region entered Phase 1 of the NY Forward path to reopening but it’s important to know before you travel that many of our beautiful communities and venues remain on shut down and have little or no access to restaurants, shops and amenities other than take-out services. Many summer events have been postponed or cancelled. If you decide to visit, please be respectful of our communities and adhere to traveler guidelines put forth on lakeplacid.com. At this time, no special events or gatherings will be allowed. All visitors must adhere to the CDC guidelines of social-distancing, including no gatherings of more than 10 people and 6 ft. or more in between groups.
As you prepare to visit the public lands inside the Adirondacks, we ask that you please take a moment to make a pledge to “Love Your Adirondacks” and follow guidelines and 7 principles that have been carefully outlined to leave no trace and enjoy sustainable recreation in the Adirondack Park.
Regional Travel Updates
Lake Placid Travel Updates - Please visit for the most up to date traveler information
Event Updates - Postponed dates and canceled events
Outdoor Recreation Updates - Learn about trail closures, limitations, and other important information.
Golf Course Updates - Adirondack Golf Courses
COVID-19 Reservation Date Changes & Cancellation Process
We have asked our property owners to be more flexible with the 60 day cancellation policy and if necessary to adapt our terms and conditions. If you find that you need to change your reservation dates or cancel your reservation, please contact our Vacation Rental Team anytime at 1-800-724-8778 or [email protected]
Engel & Völkers may be required to cancel your trip on short notice in accordance with New York State, local government regulations or circumstances beyond our control. If this happens, we will notify you in writing and issue a full refund without penalty. If your reservation was processed through a third party OTA such as HomeAway/VRBO, Airbnb and other providers you may be subject to their refund terms and conditions. Please check with individual providers.
We are taking necessary precautions to notify and provide property owners, cleaning services and vendors with cleaning guidelines to prevent the spread of COVID-19. New York State industry specific guidelines have not been released. Until that time, Engel & Vlkers is sharing voluntary guidelines and checklists that have been derived in part from recommendations from the Centers for Disease Control and Prevention (CDC), the Vacation Rental Management Association (VRMA) and Vacation Rental Housekeeping Professionals (VRHP) as well as NYS Department of Health (DOH) Interim Guidance but they do not constitute legal or medical advice, nor do they necessarily take into account the various requirements of all states, counties, and municipalities. Engel & Vlkers make no warranty or representation that following these guidelines will ensure the health of employees, clients, guests, or others, or preclude the possibility of contamination. While these guidelines are intended to be comprehensive, they do not contain all available information on the subject matter. These guidelines were prepared based on available information existing at the time of publication and therefore may be superseded by later developments.
In addition to local resources, here are a few useful sites for the latest advice on Coronavirus:
- Centers for Disease Control and Prevention (CDC)
- CDC Travel Information
- U.S. Travel Association
- U.S. Travel Guidelines
- World Health Organization (WHO)
- CDC Hotline: 1-800-CDC-INFO (1-800-232-4636)
- New York State Department of Health (DOH)